Reviews

Brad G Writes:"So this review is based on my experience with The Wrench Monkey. I ordered some parts and required them within a few days so that I could do the work. I ended up paying the extra $50 for 2 day express shipping. Once I completed my order (luckily I took a pic of the screen) I did not receive an email confirmation. This was on a Tuesday and the shipping said the parts would arrive by Thursday. I sent an email to the Monkey crew to verify they got my order. After a few hours and no response I called. They let me know they had the order and that it would be shipped by end of day and I would receive an email confirming shipping. No email so I had to follow up the next day (Wednesday). They let me know that it had been shipped and they would send me an email personally. I received the email and figured even if I got the parts on the Friday I would be ok to do the work. Fast forward to Tuesday of the next week…. 7 days for express shipping that cost me an extra $50. I let them know that I would be sending the stuff right back because the timeline for me to do the work with the parts had past. A few emails and calls later they send me the post paid return info. I would advise anyone who has to return to this company take before and after pictures. I had pictures of when the box arrived, and that same day when I sent it back. Fast forward 3 days later.. yes they got the parts back quicker than it came to me.. and I paid for the express shipping. I call and they say the return dept has the parts and to follow up on a couple days. The next week I call and they let me know that the return dept had the parts and there was an issue with one of the boxes that was in the main box and that they would not be able to resell it. They let me know that they had a claim with the shipping company. I found it strange that one of the boxes inside of the main box had an issue. At the same time I let them know I took pictures to verity’s condition of the box received and sent. The next week I follow up again. Still with the return dept and I am awaiting my refund. After 4 weeks of this I call and finally get a refund. Here is the kicker, I paid $498 for the parts and shipping. They refunded $400…. They kept the $98 for shipping!!! -Very poor service -Lack of accountability -Charge you for 2 day shipping that takes a week Will not use The Wrench Monkey and advise anyone considering using them to go elsewhere. Also, don’t email them… it is a black hole that gets no response."

Michael Monahan Writes:"Ordering was easy and shipping was fast. However, when a bearing in the clutch kit proved to be incorrect, they claimed no responsibility. It appeared to take a bad revue here to get their attention and they are now revisiting the problem, so I have upped the rating from one star. I just tried them with another purchase and I must say the experience this time is positive -- right part, good price, fast delivery."

Y Y Writes:"OK, just got my part. installed on my car, everything went smooth, shipment took 4 days including weekends. so overall, i give 5 stars for first time use. could be improved on email/phone replies. keep up the good work. ---------------------------------------------- See mixed reviews here, finger crossed on my orders... hope it comes in good conditions... will update this review when i get my parts... #324574"

paul bell Writes:"One of the worst online parts supplier I had the time to deal with, they are super when parts all fit. But if you need to return stuff you can call, email them and maybe they might answer. But god forbid you need a refund because you probably won't get it. Got one car strut longer then the other one month ago and returned them gave them there five days grace to inspect and now they won't answer or send refund. Set pictures played around for a week with emails before forcing a return slip out of them. Stay far away from these MONKEY'S the name suits them . Now I have wait for the bank to do a charge back to get money returned. They email under the names of Irelyand and Andrew they both apologize for there delays but still no 100% satisfaction as they guarantee. All a bunch of garbage lies. Watch for daily post to see if they ever return my money. STAY AWAY BAD COMPANY AND EMPLOYEES."

Greg Schwab Writes:"Ordered an alternator. 322 dollars. Received damaged. Box was beat up badly. Plastic shield for positive cable broken. Customer was not happy so I took 100 dollars off of cost. Thet didn't have another in stock. Had to use it. Could only get 15 dollars refunded. Terrible first experience. Customer service called me after post. Sincerely apologized and made it right. They reimbursed me for the 100 dollars I passed on to Customer. They were also not impressed by packaging, given that, I will use them again if needed. Thanks for making it right wrench monkey."