David Stillert Writes:"I've used WM more than a few time over the last couple years. They ship fast 9 times out of 10. Parts prices hard to beat anywhere in Canada.
I've had to return parts and the RMA process was straightforward. Email is the best way to get in contact with them. It typically takes 24hrs for a response which is fair.
They have become my Canadian parts source!"
Oct. 26, 2018
R Bagley Writes:"Customer service does not exist with this company. I have e-mailed, called the local number, and the toll free number numerous times with no response what-so-ever. I have a part to return because it does not fit my vehicle even though it is supposed to based on the vehicle information I entered. It is false that they "offer" great customer service according to there website. I will try once more then I will have to try going through the Better Business Bureau."
Sep. 27, 2018
Ed J Writes:"you'll find decent pricing on parts you need but getting them is another story. Expedited shipping, 7 days and counting, that's not expedited anything. I'll pay more someplace else the next time just to be able to get the parts."
Sep. 26, 2018
Val St-Onge Writes:"Bought a starter, received it a week and a half later. Come to find out after opening the box the bolt was stripped almost as if someone had used tools on it. Needless to say I wasn't able to install it. I contacted them to be able to return it. Shipment label was sent and I sent it back by Canada Post within 24 hours.
Almost two weeks later hasn't heard back from them. Now emailing them every day and the phone just rings with no answer. No phone call back, no email response and still waiting and it's been a month. Very bad customer service .
This is very unfortunate as we've bought a few things from them in the past but will definitely not be getting out business.
Please start answering your customers! A month especially when seeing the tracking that you received it is not acceptable!!!"
Sep. 24, 2018
Jim L Writes:"Never had a bad experience ordering from The Wrench Monkey. This one time I ordered parts and paid the extra money to have it shipped for the next day. I ordered late on a Monday, then got an email saying that they can only ship it the next day (being late in the day) and that I would get it by 10:30am on the Wednesday. That was fine with me, however, I didn't get a confirmation e-mail as expected on the Tuesday, but finally got it on the Wednesday for Thursday delivery, which was then too late. I sent them an e-mail informing them of my dismay. They immediately apologized, intercepted the package that was on it's way, and processed an immediate refund to my account and assured me that they had corrected the issue that caused the delay. I even got a follow-up email from them assuring me that this was an isolated incident and appreciated my patience/tolerance. In my books, that's good business sense. Mistakes happen, but they took responsibility and corrected everything to my satisfaction. Great customer service, they will continue to get my business and the business of all my friends as a result. Very, very impressed. Thanks. From: Ottawa, ON"
May. 18, 2018