T. Troc Writes:"Absolutely perfect service from TheWrenchMonkey! Not judging anyone for their bad experiences here but people often don’t post good reviews when they have great experience. Parts arrived extremely fast and in perfect condition. Ordered oil and air MANN filters which are very hard to find in Canada! What's more, great contact and very competitive prices ! I will continue to support local businesses and use TheWrenchMonkey for my car part needs!"
Oct. 29, 2021
Kevin Goertz Writes:"Never again. This company is only focused on sales and clearly doesn't care about customer service.
I have ordered brake sets, blower motors and other car parts from this company over the past few years. They are priced well and offer good selection. But the positives stop there.
They have 2 significant problems that will prevent me from ever ordering from here again even IF their prices are significantly lower.
1) They don't answer emails or return phone calls. I have tried 4 times now to get approval to return a blower fan for my BMW that failed in less than a year. I have called and left messages and sent multiple emails but haven't gotten any response. I'm about to give up and just order from a company that actually cares about their customer.
2) Their inventory system is not accurate. It often shows that they have stock of parts even though they don't. When you contact them (over the phone) to correct they will gladly sell you similar parts if available, but they just brush off the fact that their web site inventory is wrong.
My time is not worth the small cost savings. All of my future orders will either go to Canadian or US vendors that know how to provide customer service."
Jul. 20, 2021
DAr Diff Writes:"Wrench Monkey always has the best prices online in Canada and also has the fastest free shipping out of anyone I've ever used! The staff is amazing and always contacts me immediately if the parts I've ordered are not in stock or are backordered. They offer me alternative options so your not waiting and can get your car/truck/classic car back on the road fast! Unless they don't carry the parts I need I ALWAYS use Wrench Monkey!"
Apr. 21, 2021
Ronald Mullins Writes:"This is my third order of brake parts from The Wrench Monkey. The web site is well laid out and easy to find what you need. The order process is simple. Their communication with their customers is excellent. The parts are top flight, name brands. The shipping is excellent and free and their pricing is outstanding. As you can likely tell I am a big fan."
Mar. 29, 2021
Kevin McCarthy Writes:"My parts came quickly, correct and at a fair price. I can't comment on their customer service because I didn't need any, but that's a good thing! I would shop again for hard-to find items for sure, free shipping over $99 is great too.
I have no complaints and would recommend The Wrench Monkey."
Feb. 12, 2021